People who require long-term care (those with disabilities, chronic illnesses, or cognitive impairments) are typically served by numerous healthcare providers and government programs, including Medicaid. But when the healthcare delivery system for long-term care is fragmented and not standardized across organizations, it can result in assessment delays for patients needing treatment. How can the health industry better serve these patients?

The answer: Establish a comprehensive web-based assessment system for Medicaid long-term care services and programs, whether home- or community-based. For this project, NYSTEC provided system evolution, provider outreach, and transition activities. We also performed system testing as well as project management and oversight for the system implementation: testing and monitoring the implementation in terms of quality, architecture, security, ease of use, and performance. 

Since implementation, thousands of administrative staff members, nurses, and social workers have accessed the system, resulting in faster and more comprehensive program assessments. The system has enabled better patient access to programs and services, instilled consistency in the assessment process, and ultimately improved long-term care for patients.