The modern workforce is expected to deliver results at an accelerated pace. To do so, today’s dynamic work environment needs to embrace new technology quickly. How can one speed up effective learning, knowledge transfer, skills development, and user confidence? By adopting the latest digital learning tools and techniques.
At NYSTEC, we design and deliver digital learning services to create the most efficient and effective way to teach and learn. Digital learning leverages technology so that clients, users, and program stakeholders are empowered to learn in a new and better way.
Utilizing the latest teaching and assessment technologies, we work with clients to develop digital learning courseware, deliver learning solutions, and strategize communication tailored to the needs of employees, system users, and stakeholders.
If you want to leverage technology to create the most efficient and effective way to teach and learn, NYSTEC Digital Learning consultants can help.
A New York State agency implemented a new application and process for user reporting. The program sponsor anticipated the change would cause much end-user confusion and an increase in support desk phone calls that would exceed the resources available to accommodate these inquiries.
The program sponsor consulted with NYSTEC Digital Consultants to proactively address this anticipated demand. In response, NYSTEC crafted a hybrid digital learning package to engage end users, eliminate confusion, and speed adoption. The digital learning solution included software simulation tutorials that walked the end-user through the entire reporting process, hosted webinars, created electronic user guides, and scheduled topic-based LISTSERV communication blasts to engage the user and proactively combat participant frustrations.
The program’s help desk experienced a decrease in call volume and duration. End-users responded favorably to the new, self-service learning offerings. Satisfied with the outcome of the finished product, the client requested that NYSTEC expand this offering to other programs within the agency.