A major New York State agency sought a better means for managing the massive stores of information it received, generated, and retained.

NYSTEC developed a Request for Proposals for a document management system, for which we elicited, managed, analyzed, and communicated system requirements. This effort resulted in a detailed set of requirements as well as a source selection plan. After the vendor was selected, we assisted with project management, requirements management, risk management, design reviews, system testing, acceptance testing, and security testing.

The agency met its broad goal to develop and deploy a business system to collect, organize, integrate, make available, distribute, and preserve its organizational knowledge and documents over time and as organizational changes occur—while making the filing and information-retrieval processes as efficient and streamlined as possible. It now utilizes a high-volume document management system that is secure and efficient while meeting all agency requirements and state regulations.